We operate as a food ordering platform connecting customers with partner restaurants. Restaurants prepare the food, and delivery is fulfilled either by the restaurant or designated delivery partners. We do not prepare food.
Delivery Areas
Delivery is available only within designated serviceable zones shown in the app. Orders outside these areas may be rejected or cancelled.
Estimated Delivery Time
Estimated delivery time is displayed at checkout.
Standard delivery: 30–60 minutes, depending on restaurant preparation time, distance, and demand.
Delivery times are indicative only and not guaranteed.
Delays may occur due to traffic, weather, peak demand, or restaurant delays.
Delivery Fees
Delivery charges are displayed before payment.
Fees may vary based on distance, demand, weather, or promotions.
Delivery fees are non-refundable once delivery is completed, except where required by law.
Customer Responsibilities
Customers must:
Provide accurate delivery address and contact details.
Be available to receive the order.
Ensure safe access for delivery.
If the customer is unreachable after reasonable attempts (10 minutes at location), the order may be marked as failed and may not be eligible for refund.
Food Quality
Restaurants are solely responsible for food quality, preparation, and packaging.
Any complaints must be reported through the app within 24 hours of delivery.
Cancellation Policy
Customer Cancellation
Orders cannot be cancelled once confirmed, as restaurants begin preparation immediately.
If cancellation is requested after confirmation, cancellation charges up to 100% of the order value may apply.
Platform/Restaurant Cancellation
Orders may be cancelled due to:
Restaurant unavailability
Items out of stock
Non-serviceable area
Technical or operational issues
In such cases, customers are eligible for a full refund.
Failed Deliveries
Orders may be cancelled without refund if:
Incorrect/incomplete address provided
Customer unavailable after reasonable contact attempts
Delivery location is unsafe or inaccessible
No penalty will apply if failure is due to the platform, restaurant, or delivery partner.
Refund Policy
Refund Eligibility
Refunds (full or partial) may be issued in cases of:
Order not delivered
Missing or incorrect items
Damaged or tampered packaging
Restaurant cancellation
Proven delivery failure
All refund requests must be raised within 24 hours of delivery or scheduled delivery time.
Refund Processing Timelines
Once approved:
Wallet/Credits: Within 24 hours
UPI/Bank Transfer: 3–5 business days
Credit/Debit Card: 5–14 business days (subject to bank processing time)
Processing timelines begin after refund approval.
Non-Refundable Cases
Refunds may not be provided if:
Incorrect address was provided
Customer unavailable to receive the order
Complaint raised after 24 hours
Minor delivery delays within reasonable limits
Partial Refunds
Where applicable, we may issue:
Partial refund for missing items
Full refund for undelivered orders
Promotional credits or vouchers
Refund decisions are made at the platform's discretion, subject to applicable consumer protection laws.
Policy Updates
We reserve the right to update these policies at any time. Continued use of the platform constitutes acceptance of the updated terms.