SUNE Solutions Private Limited ("SUNE," "We," "Us," or "Our") operates the website sunedigital.com and various software solutions, including POS, KDS, websites, kiosks, and mobile applications for online ordering. This Privacy Policy explains how We collect, use, disclose, and protect your information when you use Our services.
By accessing or using Our services, you agree to the terms of this Privacy Policy.
Information We Collect
Personal Information means information which on its own or in combination with other information, allows identification of an individual. Where you choose to provide personal details to Us either in person, at a store, through the Site(s) or the App(s), We may collect the following personal information:
Personal Information You Provide:
Name
Email Address
Phone Number
Delivery Address
Should you choose to create an account with us on our Site(s) using social media logins (e.g., Facebook, Google) – we only access your email, phone and name for authentication purposes.
Your order information and history
Automatically Collected Information:
Location Data (for mapping nearby stores, if you grant permission).
Device Information (IP address, device type, operating system) to improve app performance and compatibility.
App Usage Data (interactions with Our mobile applications)
Your consent for marketing, only when the website or app intend to use the personal information for marketing purpose. Along with the option to opt out at any time.
We comply with Google Play and App Store data policies. Our app requests only necessary permissions for functionality.
How We Use Your Information
We use your information to:
Facilitate order placement and fulfillment through Our platform.
Provide store location mapping and navigation services.
Process payments through third-party UPI apps (We do not store payment details).
Improve Our services, security, and user experience.
Provide customer support and respond to inquiries.
Comply with legal and regulatory requirements.
We collect location data only when the app is in use to show nearby stores and services.
How We Collect Information
Location Data: We may collect your location based on your address, postal code, or device location (GPS). This helps in mapping nearby stores..
User-Submitted Content: If you post content on our platform, we may collect and use it to facilitate order placement and fulfillment through Our platform and Provide customer support and respond to inquiries.
Social Media & Third-Party Authentication:
If you log in via third-party services (Google, Facebook), they authenticate your identity and may share limited personal data (e.g., name, email). We do not use this data for advertising.
We securely store your authentication token and email for login and communication. You can disconnect at any time, and your data will be permanently deleted.
How We Share Your Information
We do not sell or rent your personal data. However, We may share your data with:
Stores/Fulfillment Partners: To process and deliver your orders.
Payment Processors (UPI Apps): For completing transactions.
We share location data with Google Maps to provide store directions. See Google's privacy policy
Service Providers: For analytics, customer support, and app functionality.
Legal Authorities: When required to comply with legal obligations.
Data Security & Retention
SUNE employs industry-standard security measures to protect your personal information in a secure, controlled environment. If you create an account with a password to access certain parts of our Sites or Apps, it is your responsibility to keep your password confidential and not share it with anyone.
While we take strong precautions to safeguard your data, no method of transmission over the internet is completely secure. We continuously implement strict security protocols and monitoring to prevent unauthorized access. However, any data transmission to our Sites or Apps is at your own risk. Once we receive your information, we take all reasonable steps to protect it using advanced security measures.
Data is retained only for as long as necessary to fulfill Our business and legal obligations.
How You Can Update or Delete your Personal Information
You control the accuracy of your personal information. If your information changes, you can update, correct, or delete it by contacting us at the address provided at the end of this policy. You can also manage your account and data directly in the app under [Profile] > [Delete Account].
Payments & Transactions
Payments are processed through UPI-based third-party payment gateways.
SUNE does not store or process payment details.
Order fulfillment, refunds, and cancellations are handled by the respective stores.
Your Rights & Choices
You have the right to:
Access, update, or delete your personal information.
Opt-out of marketing communications.
Disable location tracking via device settings.
Do SUNE’s Sites and Apps Link to Other Websites?
Yes. Our Sites and Apps may contain links to third-party websites not owned or operated by SUNE. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies, as this policy applies only to information collected by SUNE.
Updates to This Privacy Policy
SUNE may update this Privacy Policy, with changes posted on our website. You may be required to review and accept new terms to continue using our Sites or Apps. If there are significant changes in how we use your Personal Information, we will notify you via email. Users of Our Sites / Apps will then be given a choice as to whether their Personal Information can continue to be used in the new manner. The latest version is always available at sunedigital.com/privacy-policy.
CONTACT US
If you have any general enquiries or disputes, please feel free to contact Us at services@sunedigital.com for further information, or reach Us at the following Address: